RAJA® Voted Customer Service of the Year 2020
2min read
13/01/2020
To start 2020 with a recognition that rewards RAJA®’s strong commitment to quality, professional and efficient customer service makes us tremendously happy. RAJA® has been voted “Customer Service of the Year 2020” in the category Business Specialty Material Suppliers.
“At RAJA® we focus on our customers, making it easy for them to choose their packaging and with personalised service, providing a multi-channel service with empathy and a positive attitude makes for excellent customer service.” Francesc Hernandez – Customer Service and Sales Manager at RAJA® Spain
“Knowing exactly what our customers think helps us to improve and to further exploit our strengths” Bernard De Paauw – Managing Director of RAJA® Spain
what is the Customer Service of the Year award?
The Customer Service of the Year is a contest where users choose the companies that offer the highest quality customer service in their sector of activity. The contest was born in France 13 years ago, and this is the 9th edition in Spain
On this occasion, 20 companies have been awarded for their quality in customer service. Thanks to this award, RAJA® will use the “Customer Service of the Year” label throughout 2020.
how did we get chosen as Customer Service of the Year 2020 – Specialised Material for Business?
The Leaders in Service company conducted fieldwork between May and August 2019, this methodology is employed by Sotto Tempo Advertising and endorsed by methodological partners Netquest and eAlicia, both of whom are leaders in the market research sector.
This technique combines in a rigorous and transparent way the Mystery Shopper technique (anonymous shoppers) and satisfaction surveys. Mystery Shoppers contact the companies participating in the contest through 130 calls, 50 e-mails, 12 free contacts on the web, 8 through social networks and 5 chats. Moreover, 2000 satisfaction surveys are also carried out with real customers, looking at overall satisfaction, recommendation, use of information, friendliness and overall rating.
* 205 Mystery Shopper contacts via remote channels and 2,000 online interviews. Fieldwork conducted between May and August 2019. More information at lideresenservicio.com/metodologia
Committed and professional customer service
We would like to thank our more than 80,000 clients for making this recognition possible, and we reiterate the firm commitment of the entire team of professionals who have been working at RAJA® for the pursuit of excellence for 16 years now. This award is also yours!
