[PT] The 5+1 phases of the order management process (and how to optimise them)

Order management is a fundamental process for companies involved in the commercialisation of consumer goods. For this reason, it is advisable to know the steps involved. Here you’ll find the steps and tips you need to follow to optimise your shipments and the best RAJA products to keep your customers happy.

1. receiving the order
The moment a customer places an order, the process begins to ensure that their purchase reaches its destination. The consumer receives a notification (usually online) with information about their order, allowing them to follow its progress.

• Pay attention to inventory. The stock must be up to date so that there is no confusion with out-of-stock products. Plan replenishment with your supplier.
• Provide all the necessary information. Build trust by indicating the terms of sale, delivery and returns.
• Use a warehouse management system or WMS. These programmes will help you control all warehouse operations.

Recommended products for receiving orders
The pallet trucks help you organise and distribute your products in the warehouse so that when orders arrive, everything is in order.

2. localising the products in the order
This is the first stage of order preparation, also known as picking, in which the products are searched for and removed from the warehouse to be packed.

• The warehouse management system or WMS will help you avoid errors by automatically producing picking lists.
• If you have a large warehouse, make sure this process is as efficient and fast as possible.

Recommended products for picking
The transport trolleys are ideal for transporting different products distributed in different parts of the warehouse during picking.

3. packing the order
Once all the products to be dispatched have been located, the next step is to pack the order. As well as preparing the packaging quickly, it must be done with the most appropriate packaging for the order.

• Make sure youhave all the products you need to prepare the orders athand.
• Make sure the workplace is comfortable when packing.
• Use boxes with automatic bottoms to speed up the process.
• Avoid empty spaces inside the boxes.
• Think about the unboxing experience, that the packaging is easy to open and that the presentation is attractive.
• Be eco-responsible, avoid excess packaging and try to ensure that all packaging is monomaterial.

Recommended products to make parcel packaging easier
With our tables and packing stationsyou can conveniently organise your order preparation areas and have cardboard boxes, packaging and protective paper, adhesive tape or any other product you need at hand.

4 Sending the order
Once the parcel has been prepared, you should send the recipient a confirmation of the dispatch date and hand the parcel over to the courier so that it can be delivered to the recipient on time.

• Calculate the volumetric weight to optimise the cost of invoicing the shipment.
• If you send a customer satisfaction questionnaire by email a few days later, you can get feedback from users to take into account in future orders.

Recommended products for sending the parcel
The variable height boxes allow you to adjust the size of the packaging to the contents. Don’t forget to use labels to indicate the delivery address.

5 Delivery of the parcel
This is the key moment to guarantee the best experience for the customer, who expects the delivery to be on time and the parcel to arrive in perfect condition. Trust in the contracted carrier is crucial.

• They offer different transport and delivery options. These could be home delivery with couriers, pick-up points, urban micro-hubs or car collection.
• Make sure customers have access to real-time tracking of their orders.
• Try to make last-mile delivery as environmentally friendly as possible, as this is the most polluting part of the journey.
• Offer a 48-hour delivery service in the most urgent cases.

Recommended products for parcel delivery
Boxes boxes with handles are convenient for deliveries, as they simplify the manual handling of goods.

[5+1] Returns management
Although it may seem that the management of an order is finished with the previous section, you shouldn’t forget about the possibility of the customer returning the products.

• Develop a clear returns policy, informing them of the deadlines, reasons and conditions.
• Use reusable and returnable packaging to facilitate returns.

Recommended products for reverse logistics
With return cardboard boxesthe customer can return the product in the same packaging thanks to the two adhesive closures.

If you apply our tips during the six phases of the ordering process, you will not only achieve optimised management, but also a more satisfying experience for your customers. This will also guarantee customer loyalty. Trust RAJA, we won’t let you down at any stage of the process!