[PL] How do I send back a parcel from Allegro?

Not every purchase on the Allegro platform will always meet your expectations. If, for some reason, you want to return a purchased product, there is a process allowing you to return the parcel to the seller. It is simple and intuitive, so you should not have much of a problem with it. However, in this article, we will outline the details of this process so you can learn how to send back an item from Allegro.

Return of an Allegro item – contacting the seller

If you have already decided to return an item purchased on Allegro, it is very important to notify the seller. On this platform, there is an option “return a purchase“, which can be found in the purchase history. All you have to do is fill in a short form and choose your preferred method of sending the return. Next, you need to inform the seller of your decision.

Using this service, it is worth knowing not only how to send back a parcel on Allegro, but also what are the costs of sending the parcel back. It turns out that, according to the law, it is usually the buyer who bears the costs of sending the products back to the seller.

However, it is important to know that on the Allegro platform there are options where the return can be free of charge. An example of this is the use of Allegro Smart. There is also buying with Allegro One delivery (Box Point or Courier), as well as choosing Allegro InPost delivery. Before making a return, it would be wise to make sure that you meet the conditions for the free return option.

Return of Allegro parcel – securing the parcel

Proper protection of the parcel is crucial to avoid damage in transit. In case the goods arrive to the seller in a bad condition, this may affect the amount of the return. If the returned product is damaged or bears signs of use beyond normal inspection of the product’s properties, the seller may reduce the purchase amount.

Therefore, before you send the parcel for return, you should pay attention to a few basic issues. At the outset, it is a good idea for you to familiarise yourself with the carrier’s instructions for packing your parcel. Ifpossible, use the original packaging in which you received the product. However, you must make sure that it is not damaged and that any previous shipping labels have been removed.

When securing the contents of your parcel, you should keep a few important points in mind. If the product is fragile, use packaging that offers adequate protection. Retailers often use multi-channel sales packaging. You can confidently send the goods back from Allegro in such packaging. If the item is fragile, it will be worth betting on additional protection. The package should be carefully sealed to avoid accidental opening.

How to send back an Allegro parcel? Parcel without an envelope

Packing a parcel without an envelope requires care. The aim is that the contents are properly protected during transport. Thepriority is to choose the right packaging. Ideally, choose a cardboard box or a box with the right dimensions to accommodate the contents of the parcel. You should also make sure that it is in good condition, without any damage.

Securing the contents is a priority, which is why you should protect the items with bubble wrap. It will be best to fill any empty spaces with shockproof material. Find out here, how to pack a parcel without an envelope.

Lost or damaged parcel

Many customers wonder how to return an Allegro parcel. But what should you do if a parcel you have sent is damaged or lost in transit? In this case, there are steps you can take. If it is a self-delivery shipment, a claim with the carrier is a must. If, on theother hand, you have used the options provided by Allegro, pleasecontact them via the contact form.

Return of Allegro goods – other important issues

Once you have informed the seller that you wish to return the item and have chosen your method, you must send it back within a certain time limit. It is very important to meet the deadline to avoid problems with the acceptance of the return. In case your purchase was made through Allegro Smart, you have some convenience in the return process. This service is convenient as it guarantees that you can return the goods without giving a reason within 14 days of receiving them. All you have to do is choose the right option and follow the instructions.

When preparing your parcel for return, you should remember to address and label the parcel correctly. Thepriority is to check if the address and other seller’s data are correct – the order number or the return number generated by the Allegro platform .

Before sending the parcel for return, register in the carrier’s system. If you use a label generated by the Allegro service, make sure you enter all the data correctly. This way you will avoid problems during the shipment.

Allegro return – parcel dimensions

During the process of sending back the parcel on Allegro it is very important to choose proper dimensions of the parcel. You should pay attention to the fact that some delivery options, e.g. parcelmachines, have their specific requirements concerning the parcel dimensions. To ensure that your parcel is delivered correctly, you should familiarise yourself with the rules on parcel dimensions. For this purpose, please refer to the information available in the article “Parcel dimensions for parcel machines. How to choose the size?“.

How to return Allegro parcel? Summary

Returning a parcel on Allegro is a relatively simple and quick process. However, the condition is to follow the guidelines and procedures. Proper preparation of the parcel, correct addressing and choosing the right return option will make the process smooth and successful. You should remember to keep the proof of posting and to be patient while waiting for the funds to be returned to your bank account. The steps described in this article will ensure that you can successfully return the parcel to Allegro and get your money back.