Which e-commerce delivery solution should I choose? | RAJA

Amongst the plethora of e-commerce delivery solutions in France, it can seem complex to find the ideal service provider… especially when you are just launching your online shop. Discover here all the keys to choosing the right e-commerce carrier to meet your needs and those of your customers.

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1. How to find your e-commerce carrier?
2. The different e-commerce delivery solutions
3. The elements to keep in mind when choosing your e-commerce carrier

How do you find your e-commerce carrier?

Most e-commerce websites today use a CMS (Control Management System) such as WooCommerce, Shopify, Magento or PrestaShop. You therefore need to link your e-commerce delivery solution to your e-commerce platform. Most CMSs now offer delivery plugins, which can be integrated or downloaded separately. These plugins then allow you to manage your deliveries from within the administration of your website. Note that there are

• Plugins for each carrier (Colissimo, Chronopost, UPS…)
• Multi-carrier plugins, such as Boxtal, which offer different e-commerce delivery solutions

Ifyou sell your products on marketplaces such as CDiscount,your preferred platform will undoubtedly offer an integrated solution. For Amazon, for example, this is the “Shipped by Amazon” service, which allows you to send your products to the e-commerce giant’s shipping centre. They then take care of the packaging and shipping, in a turnkey solution.

The different e-commerce delivery solutions

Among the different solutions offered by e-commerce carriers, which one should you choose for your project? We have listed them for you, whether for home delivery or point-of-delivery, so that you can find the one that suits you.

La Poste / Colissimo

When you start out, the first e-commerce carrier that comes to mind is of course La Poste itself. Their home delivery solutions can be adapted to suit your specific needs

• Lettre Max: Efficient and inexpensive for sturdy parcels up to 1kg.
• Colissimo Entreprisefor deliveries to 220 countries worldwide, and packages up to 30 kg.
• Colissimo Boxthe “Easy” offer is for small or irregular shipments; the “Premium” offer is for larger shipments or regular deliveries.
• Delivengofor light international shipments

côté livraison en point-relai, l’offre Colissimo propose des livraisons en bureaux de Poste, et en station pickup Colissimo (la consigne de La Poste).

Découvrir les solutions e-commerce de Colissimo

Chronopost

Si vous livrez des colis de 30 kg ou moins, sur le territoire français ou à l’international, Chronopost est une bonne solution de livraison e-commerce sans engagement. Le mot d’ordre : de la réactivité, avec la possibilité de livrer les clients le lendemain tous les jours (hors dimanche).

Le petit plus ? La fonctionnalité Predict, qui permet au client d’être acteur de sa livraison, et de choisir avant l’arrivée du colis sa date de livraison, un retrait en point-relai ou sur son lieu de travail, ou encore la livraison sur un lieu sûr prédéterminé.

Découvrir la solution e-commerce de Chronopost

UPS

UPS est particulièrement adapté pour les livraisons express de colis, en France ou à l’ international, à domicile ou en point de

retrait

UPS Access Point.

La fonctionnalité

U

For low value goods	For higher value goods, or express delivery
Letter Max from La Poste Colissimo from La Poste Mondial Relay	Chronopost from La Poste DHL TNT UPS

la consigne : l’avenir du e-commerce ?

Certains transporteurs e-commerce proposent d’ores et déjà un système de livraison en consigne sécurisée. C’est notamment le cas de La Poste, avec ses Colissimo pickups, Cdiscount dans les zones rurales avec Agrikolis et d’Amazon et ses lockers. Accessibles 24h/24 et via des codes envoyés par email ou SMS, ces consignes permettent aux clients de prendre totalement en main leur livraison.

Stations, gares, supermarchés, à l’extérieur des bureaux de Poste… La localisation des consignes vise à fluidifier l’expérience de livraison des consommateurs en ligne, en intégrant le point de retrait au paysage urbain.

Tandis qu’Amazon avait signé l’installation de lockers dans 980 gares françaises d’ici 2023, La Poste, elle, en compte déjà 360 sur tout le territoire. Si la livraison en point-relai et à domicile restent les modes de livraison privilégiés pour l’heure, il se pourrait donc que la consigne deviennent rapidement un nouvel avantage

There is no secret: to get the best rateson e-commerce transport solutions, it is necessary to regularly conduct calls for tender with different carriers. And because a precise method is necessary for such a process to really save you a significant budget, without cutting back on the quality of delivery, the firm ColisConsult offers you a 10-step method for a successful transport AOcta id=’5f568113-bbd5-4145-b0c1-13281dc6afb1′]

what

you should always keep in mind when choosing your e-commerce carrier

Whatever e-commerce delivery solution you choose, your ultimate goal remains the same: customer satisfaction, in every respect. So make sure you always

• Choose a solution that is integrated with your e-commerce site. Your CMS and the carrier’s software must be linked, in particular to automate the printing of shipping labels and to allow you to track your customers’ deliveries in detail.
• Make sure your customers can track their parcels. Consumers are now used to being able to trace the location of their order at any time on the web. A solution where your customers can change their delivery conditions on the last mile is also a big plus
• Read the carrier’s insurance terms and conditions– don’t hesitate to take out Ad Valorem insurance (on the value of your goods), rather than just insurance by weight or flat rate, but also negotiate specific insurance terms for your most valuable or fragile goods.

and because an optimal customer experience only begins at the moment of delivery, but continues with the unboxing, don’t hesitate to take care of this key moment in your purchasing process. To do this, download the ultimate guide to unboxing nowthe best way to do this is to do everything you can to satisfy your customers from A to Z, when they open their parcel