[video] Logistics & E-commerce: 5 tips from experts and entrepreneurs | RAJA

Amazon proves it every day: the operational excellence of your logistics is essential to obtain the full satisfaction of your customers. We therefore took advantage of the e-commerce gathering to interview e-merchant entrepreneurs and experts on this hot topic. They lent themselves to the game and gave us their advice

who are they?

• Julien Chambon, founder of Déco & Saveur, a company specialising in home decoration, home furnishings and bathrooms on the Internet, “Déco & Saveur” offers several thousand references from the best brands on its websites: http: //www.deco-et-saveurs.com

• Florian Laudillay, co-founder of ShopRunBack, which invented Returns as a Service (RaaS), a set of easy and economical solutions for managing online returns in France and Europe for consumers and retailers. Voted innovative E-commerce start-up in 2016. http://www.shoprunback.com

• Antoine Sentenac, CMO and co-founder of Wing, a first-mile logistics service that relieves e-retailers of the constraints inherent in preparing a parcel. Interfaced with the most reputable e-commerce CMS, Wing collects your products, packs them carefully and ships them on your behalf to save you time and money. http://www.Wing.eu

• Yann Carron de la Carrière, Marketing Director of Boxtal, market leader in Internet parcel delivery, Boxtal (formerly EnvoiMoinsCher.com) is the shipping service for professionals and e-retailers, taking care of all their shipping needs, from the first to the last mile, to save them time and money. http://www.envoimoinscher.com

• Houang PingKi, Director France at Stuart which is a revolutionary on-demand delivery app and platform that speeds up the transportation of goods in cities. It connects retail shops to local couriers, allowing anyone to deliver anything, anytime. https://stuart.com/fr/

• Thierry Dupré, president and founder of e-LOGIK. e-LOGIK is a network of logisticians dedicated to e-commerce. Connected to merchant sites, thanks to its e-KAN solution, the network manages logistics, transport and customer relations with the promise of always satisfying an online purchase and building e-buyer loyalty. http://www.e-logik.fr

• Laurent Caplat, founder and partner at BienManger. BienManger.com is the place to be for gourmets, with a catalogue of over 6,500 products ranging from the great French gastronomic tradition to the latest trends, each one the result of the experience and know-how of over 900 craftsmen and women in the field of taste. http://www.BienManger.com

• Adrien Fernandez Baca, CEO of Cubyn. Cubyn is an on-demand logistics startup. We enable our merchants to ship their packages in a few clicks through a collection, packaging and shipping service. http://www. Cubyn.com

• Etienne Boix, co-founder of QuiToque. QuiToque.fr simplifies your daily life by delivering delicious recipes and all the right products to make them easily everywhere in France every week. http://www.quitoque.fr

• Julien Larde, co-founder of Cocolis. Despite a strong growth in delivery needs for individuals (ecommerce, C2C…), the offer remains expensive and unsuitable for many objects. Cocolis responds to this problem by connecting, on the principle of carpooling, travellers and individuals who wish to ship at a lower cost. http://www.cocolis.fr

• Florian Deveaux, Customer Experience Manager at BonneGueule, a men’s fashion startup founded by entrepreneurs who support French and European know-how and fight against the gloomy climate on the state of youth in France. It is both the leading French-speaking men’s fashion media and a fashion tech clothing brand (profitable since the beginning!). http://www.bonnegueule.fr

e-logistics: advice from entrepreneurs and experts

They give their point of view on recurrent questions among e-commerce entrepreneurs today

• Should you deliver free of charge? Should you commit to day or even hourly delivery? Should you switch to free delivery? Some experts advise you to check your model carefully and not to rush into it.

• Should you outsource your supply chain or should you first master it before thinking about outsourcing it? Two opposing views according to the experts.

• It is important to surround yourself with partners who will accompany you in the long term by being growth or optimisation relays.

• Logistics is a source of innovation, so keep an eye out for new models and don’t hesitate to test these new methods.

• And above all… don’t forget to choose your packaging carefully, because it will depend on it
  1. protection of your goods against damage and breakage
  2. securing your parcels against theft
  3. satisfaction and loyalty of your customers
  4. optimising the overall cost of transporting goods

what are your challenges for the next 6 to 12 months?