We set up our camera on the stand at the e-commerce trade fair and asked visiting customers – what criteria made them decide to work with RAJA? For the entrepreneur, the logistics/supply chain manager, the packaging buyer or the site manager, these testimonials provide a list of criteria to evaluate with each potential partner.
Customer satisfaction: RAJA’s number one objective
Logistics is a reflection of your growth, so it is important to be well monitored in order to receive solutions that are systematically adapted to your business model and your activity. Another important point is that, since continuous flow supply has become a necessity, it is important to be able to be delivered quickly and well. And because daily life does not allow you to be on the lookout for every subject, it is up to your partner to be proactive.
Overall, beyond the price, it is the quality of the response and services that will make the difference between two service providers
In this respect, the constant efforts of the RAJA teams to offer a perfect customer experience are illustrated by the awards that customers and experts have given us
- Customer Service of the Year in 2017 and 2015
- Favor’i awarded by our online customers: Favor’i Gold in 2015, Favor’i Silver in 2016
- EKomi Silver Seal awarded to RAJA by our customers with a satisfaction rating of 4.6 /5